We want you to be absolutely satisfied with your jewelry. If within 30 days after receipt of your purchase you're not completely satisfied, you are welcome to return it for a full credit or exchange it for other items - no questions asked. However, all products must be returned in the state in which they were originally received by the customer. Products which have been modified or used will not be accepted for exchange or return. Prior to shipping any items back to us, please contact our customer service department. One of our customer service representatives will provide you with detailed instructions on how to process a return. In order to ensure you receive a full credit for your purchase, it is important to follow the return instructions provided. Please note that our shipping and handling fee is non-refundable.
Should your purchase become defective within 90 days of the purchase date, we will gladly take the item back to our warehouse, where a jeweler will professionally inspect it to determine the proper course of action. Mosaic-Jewelry.com stands behind our merchandise, and will try to repair the item first. Should that not be possible, we will replace the item with a brand new one. In the event that we are unsuccessful in repairing or replacing the item due to lack of stock or an item being discontinued, we will issue a full credit for the item. Repairs and replacements within the 90-day warranty period are free of charge to our customers. However, products that have been modified or abused will not be covered under our free repair warranty.
After our 90-day warranty period has expired, Mosaic-Jewelry.com will gladly fix your purchase through our repair service. Please contact us prior to shipping the item so that we may provide a quote on repair costs based on your description of the problem. Once a quotation has been agreed upon, you may then ship the repair item to us. Please note that brands made by companies other than Mosaic Design Jewelry must be quoted on and repaired by the brand's repair center: please contact the brand repair center in question directly. You may find their location and phone number in the warranty booklet accompanying the item.
All Free Gifts with purchase must be returned, along with the original product, when the original product is returned for credit.