Customer Service

Why Shop at Mosaic-Jewelry.com?

Mosaic Design Jewelry guarantees that our jewelry is made with only the best quality materials and the highest levels of craftsmanship. In business since 1997, we moved onto the Internet in 2007 with the launch of Mosaic-Jewelry.com. Since then, we have worked hard to make it easy for our customers to browse our latest designs while relaxing at home, and to be able to purchase our fine designs with a simple click. Whether you are looking for a gift for someone you love, or want a treasure for yourself, the staff at Mosaic Design Jewelry will make sure that your shopping experience with us is a delightful one.

Packaging and Gift Boxes

All items are shipped in their original packaging. Whether a Mosaic Design Jewelry piece in our own, beautifully designed boxes, or an original brand watch or jewelry product in its brand package, you and your gift recipients will be impressed with how your purchase is presented.

FAQ

If I am not completely satisfied with my purchase, may I return it?

Yes, you may return for credit or exchange with other items. Please refer to our return and exchange policies page for details

Does Mosaic Jewelry items cover under warranty?

Any Mosaic Design Jewelry purchase comes with a 90-day limited warranty. Please refer to our return and exchange policies page for details

What does the ".925" stamp on each Mosaic Design Jewelry item mean?

".925" is a international standard for quality silver jewelry. It means that the metal used in the piece consists of 92.5% pure silver, and 7.5% other mixed metals.

Why does Mosaic Design Jewelry item put rhodium plating on sterling silver?

Rhodium plating serves as a protective layer to prevent the sterling silver from tarnishing.

Is there any indicator or stamp to show rhodium plating on the jewelry?

There is no specific stamp or standard for rhodium plating on jewelry.

What is carat?

A carat is a weight factor for diamonds and gemstones. One carat is divided into 100 points, so a 50-point diamond is a half-carat stone.
When measuring the purity of gold, the term 'karat' is used in Canada and the United States, leaving 'carat' to be used only when describing the weight of gemstones. One gold karat is 1/24 purity by mass, so a 24-karat gold ring would be 99.9% pure gold, an18-karat gold necklace would be 75% pure gold, and so on.

Is white crystal (cubic zirconia) weighted by carats, like diamonds?

Since cubic zirconia is not considered a precious stone, it is not weight by carats.

What are gemstones?

Gemstones are naturally occuring stones. The color of the stone is natural, not artificial.

Could I special order a set of jewelry in coloured gemstones?

Yes. However, since gemstone colours occur naturally, we may not be able to find enough gemstones that are exactly identical in colour for the whole set, especially if the stones required are of different shapes or sizes. That said, we will try our best to match the colours.

Does Mosaic Design Jewelry offer custom design?

Sorry, we do not offer custom design. We are looking into providing this service in the future.

Can I personalize my Mosaic Design jewelry (i.e., with engraving)?

Yes. Rings and other jewelry with flat surfaces can be engraved with English or Chinese characters, or with symbols. All engraving will be done using our state-of-the-art computerized engraving machine. Please contact us for details.

Is Mosaic Design jewelry scratch resistant?

Generally, the question of scratch resistance does not pertain to metals. Scratches on brilliant finishes tends to be more visible than on matte finishes. Refinishing can remove light scratches, and this is a service we provide for a fee. Please contact us for a quotation.

Can I pre-order upcoming items or special order out-of-stock items?

Yes, you can pre-order or special order items online. Please refer to our Terms and Conditions..

If you have further question, please feel free to contact us. thank you.